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Individual visits include therapy sessions conducted within client’s homes, in Early Childhood centres and schools and in the community. Therapy sessions can be conducted in other settings where clients and carers need support
Travel costs will be charged based on the time spent travelling to and from the client up to the maximum amount specified within the NDIS guidelines.
Non-contact time is allocated to assessment of video-feedback, telephone calls, goal setting, report-writing and provision of materials.
Ripples Therapy will use current NDIS guidelines to charge for cancellations. Currently, therapists can charge 100% of the scheduled visit time for cancellations where less than 48 hours’ notice prior to the appointment time is provided.
If no notice is given and the Key Worker attends the appointment, travel will be included in the cancellation fee.
From time to time therapists may have to cancel scheduled appointments due to attendance at conferences, annual holidays, illness or other unforeseen circumstances.
When this happens, clients will be offered another appointment. Every effort will be made to advise the family as soon as possible when therapists need to change appointments.
If a clinician cancels an appointment, there is no charge.